TABLE OF CONTENTS
- User wants to delete number/ email
- Account Deactivation - Ask for reason
- Deactivating Account - Inform the user
- Change Email ID/Phone Number
- Change Password
- Suspicious Activity – Deny
- Raising Fake MCT – Deny
- Account Reactivation – Successful (No Suspicious activity)
- Account deleted twice- Re-registration not allowed
- Verification Required to Update Mobile Number
- Mobile Number Has Been Updated
User wants to delete a number/ email |
| Thank you for contacting CashKaro. Due to security and policy reasons, I am unable to remove your registered email ID or mobile number from the account. However, you can update them by replacing them with new contact details. Please feel free to reach out for any further assistance. |
Account Deactivation - Ask for reason |
| Thank you for contacting CashKaro. I would appreciate it if you could share the reason for your decision, as your feedback helps me improve the service experience. If you are comfortable, I can also arrange a callback at your convenient time. Please feel free to reach out for any further assistance. |
Deactivating Account - Inform the user |
| Thank you for contacting CashKaro. Your CashKaro account has been successfully deactivated and is no longer accessible. Please feel free to reach out for any further assistance. |
Change Email ID/Phone Number |
| Thank you for contacting CashKaro. Go to My Account > Settings, select the edit option, and enter your new details. Complete the two-step verification to confirm the change. If you encounter any issues, please don’t hesitate to write back to us. |
Suspicious Activity – Deny |
| Thank You for contacting CashKaro. After reviewing your request, I am unable to proceed with the activation of your account at this time due to <Reason>. We appreciate your understanding! |
Raising Fake MCT – Deny |
| Thank you for contacting CashKaro. I understand your concern regarding the activation of your account. Upon reviewing your request, I am unable to proceed with the account activation at this time due to <>. To assist you further, please share screenshots of your last five orders from the order history page of the respective partner sites. I look forward to your response. |
Account Reactivation – Successful (No Suspicious activity) |
| Great to have you back! Your CashKaro account linked to <<Customer's Email Address>> has been successfully reactivated. Thank you for your trust and patience in CashKaro! |
Account deleted twice- Re-registration not allowed |
As per our account deletion policy, if an account has been deleted twice, it becomes permanently restricted and cannot be restored or re-registered using the same mobile number or email ID. Our records indicate that your account has already been deleted twice, due to which it is not eligible for restoration or reuse of the same credentials. This restriction is system-driven and cannot be reversed. |
Verification Required to Update Mobile Number |
To help you update your registered mobile number, we first need to verify your account ownership. Please share screenshots of Any 3 recent transactions made through CashKaro from the Partner Sites listed on your account.
Once you share the screenshots, I’ll verify the transactions and proceed with your mobile number update. This verification is required to protect your account and ensure that the requested change is authorised by you. |
Mobile Number Has Been Updated |
I’m happy to confirm that your registered mobile number has been successfully updated to <<New Mobile Number>>.
If you face any issues after the update, simply reply to this email and we'll be happy to help. |