TABLE OF CONTENTS


 

Contact Other Teams

Thank You for contacting CashKaro.

We appreciate your interest in CashKaro. Please send an email to EmailID. If your inquiry aligns with our needs, our team will get back to you positively.

Thank you for your time and interest!



 

Error while uploading Screenshot

Thank You for contacting CashKaro

We understand that you encountered an error while uploading your screen recording due to the file size limit. We understand how frustrating this can be, and this is not the experience we want you to have. However, need not to worry, you can use one of following options whichever suits the best and is easy for you:

Google Drive: Please upload the file to Google Drive and ensure that the link is set to public. You can then share the link with us.
WeTransfer: You can also use wetransfer.com to send the file directly.

Thank you for your trust and patience in CashKaro!





 

NSE- Ask to Contact POC

Thank you for contacting CashKaro.

We checked and found that you are under CashKaro Store NSE. Unfortunately, we aren’t equipped to assist with this query. We recommend contacting your NSE, as they will be able to help you better. In the meantime, we will forward your query and contact number to the relevant person so they can reach out to you.

 Thank you for your patience and trust in CashKaro




 

New Update in tracking system- Cashback notification sent but added after 30 mins

Thank you for contacting CashKaro.

We understand your concern and are here to help.

You received a notification indicating that your <<Rewards/Cashback>> <<has/have>> tracked, but it’s not yet visible in "My Earnings" because it’s currently in queue. Rest assured; it will appear within 30 minutes. We appreciate your patience.

We hope #YouGetMoreHamesha!


 

IVR System

Thank you for contacting CashKaro.


We noticed that you were unable to connect with us over a call. Please be informed that we’ve recently upgraded our IVR system to offer quicker, automated assistance without any waiting time. To speak with an executive, kindly follow the IVR instructions carefully.

Thank you for your patience and understanding.



 

Retailer Unresponsive

Thank you for contacting CashKaro.


Please note that we do not have direct control over the retailer’s customer support channels. However, rest assured that we will follow up with the partner site and update you if we receive a response from them.

Meanwhile you can try connecting them at <<Retailer's support team email id>> and <<Retailer's support team phone number>>.


Thank you for your understanding.



 

Tutorial Bonus

Thank you for contacting CashKaro.


Please note that once the Tutorial Bonus is successfully added, it is automatically updated within 72 hours. We request you to kindly wait for this timeframe for the bonus to reflect in your account.

If the bonus does not get updated even after 72 hours, please feel free to reach out to us and we’ll be happy to assist you further.


Thank you for your patience and understanding.



 

User reached out for Delivery related concern

Thank you for contacting CashKaro.


We completely understand how concerning delivery-related issues can be, and we genuinely wish we could assist you directly. Please note that CashKaro facilitates Cashback tracking only and does not have control or visibility over order processing, shipping, or delivery timelines, as these are entirely managed by the partner.

 

To ensure you receive the quickest and most accurate resolution, we kindly request you to reach out directly to the partner’s customer support team, as they are best equipped to assist you with delivery-related concerns.

 

Feel free to reach out to us if need any help related to Cashback.