TABLE OF CONTENTS

 

Error while uploading Screenshot

Thank you for contacting CashKaro.

Please share the screen recording using either of the following options:


• Upload the file to Google Drive, enable public access, and share the link with us.
• Use WeTransfer to send the file directly.

Thank you for your patience and support.



NSE- Ask to Contact POC

Thank you for contacting CashKaro.

Upon checking, I found that your account is under CashKaro Store NSE. I request you to connect with your NSE for further assistance, as they will be able to help you better.


Meanwhile, I have also forwarded your query and contact details to the concerned team for support.


Please feel free to reach out for any further assistance.


 

Retailer Unresponsive

Thank you for contacting CashKaro.


Please note that we do not have direct access to the retailer’s support channels. However, I will follow up with the partner site and keep you updated if I receive any response.


Meanwhile, you can connect with the retailer at: <<Retailer's support team email id>> <<Retailer's support team phone number>>


Please feel free to reach out for any further assistance.


 

User reached out for a delivery-related concern

Thank you for contacting CashKaro.


Please note that CashKaro only facilitates Cashback tracking. Order processing, shipping, and delivery are managed directly by the partner site.


I request you to connect with the partner’s customer support team for delivery-related concerns, as they will be able to assist you better.


Please feel free to reach out for any Cashback-related assistance.


 

Bank Application Status- User to Contact Bank

Thank you for contacting CashKaro.


Please note that the bank is solely responsible for processing and updating the status of your application once submitted.


I request you to connect with the respective bank’s customer support team for accurate updates regarding your application.


Please feel free to reach out for any further assistance.


 

User Reachout with Unregistered Email

Thank you for reaching out to CashKaro.


Upon checking our records, we found that the email address from which you have contacted us is not registered with CashKaro. Therefore, we’re unable to locate the details linked to your account.


If you have a CashKaro account registered with a different email address or mobile number, kindly share the registered email address or mobile number with us. This will help us locate your account and assist you further.


We appreciate your patience and understanding.


 

Redirection Issue

Thank you for contacting CashKaro.

 

If you are unable to redirect to the retailer's website, please try the following steps:

  • Clear your browser's cache and cookies.
  • Disable VPN and ad blockers.
  • Enable third-party cookies.
  • Check your internet connection and switch to a stable network if it is unstable.
  • Uninstall and reinstall the CashKaro app.


If the issue persists, kindly share a screenshot or screen recording with us.


We appreciate your patience and understanding.



Unable to Rediret to Application

Thank you for contacting CashKaro.


We understand that the links are not opening directly in the app. Kindly follow the steps below to resolve this issue:


1. Set Chrome as your default browser:

  • Go to your phone's Settings.

  • Select Apps > Chrome > Default browser.

  • Choose Chrome as your default browser.


2. Enable supported links for the retailer app:

  • Go to your phone's Settings > Apps.

  • Select the concerned retailer app.

  • Tap Open by default.

  • Enable Open supported links.


Once you have made these changes, please try opening the link again.


If you still face the issue, kindly let us know so we can assist you further.