TABLE OF CONTENTS

 

Incorrect Confirmation - Users claim is correct

Thank you for contacting CashKaro.

I checked your <<Partner Site>> transaction for Order ID:<<Order ID>> and found that the Cashback/Rewards were Confirmed at a lower rate than expected  due to incorrect reporting from the partner’s end. Sorry for the inconvenience caused.

I have now updated the correct Cashback/Rewards from my end, and the revised amount will reflect in your CashKaro account within the next 48 hours.


Thank you for shopping via CashKaro.


 

Incorrect Confirmation - Users claim is Incorrect

Thank you for contacting CashKaro.

I checked your <<Partner Site>> transaction for Order ID:<<Order ID >> and found that the Cashback/Rewards have been tracked correctly as per the offer that was active on CashKaro at that time of your purchase.

For reference, I’ve shared the offer screenshot below:

<<CRM AGENT TO INSERT CACHEKARO SS HERE>>


If you have a screenshot showing a different offer for the same date and product, please reply to this email and share it with me. I'll be happy to review it further.


Thank you for your patience and understanding .



User type mismatch - Received as per New user earlier (Missing) (Confirmed)

Thank you for contacting CashKaro.

I checked your <<Partner Site>> transaction for Order ID:<<Order ID>> and found that the Cashback was correctly Confirmed at ₹XYZ.

As per our records, you had already received New User Cashback on <<Previous Transaction Date>>. Because of this, <<Partner Site>> considered this transaction under the Existing User offer.


Thank you for your understanding.



User type mismatch - First order on the Retailer- <100 (CONFIRM W/O SS)

Thank you for contacting CashKaro.

I checked your <<Partner Site>> transaction for Order ID:<<Order ID>> and found that it was incorrectly categorized under the Existing User offer.

I’ve now updated the Cashback to the applicable New User rate from my end, and the revised amount should reflect in your CashKaro account within 48 hours. 


Thank you for shopping via CashKaro.



User type mismatch - First order on the Retailer- >100 (Ask for SS)

Thank you for contacting CashKaro.

I checked your <<Partner Site>> transaction for Order ID:<<Order ID>> and found that it was categorized as an Existing User offer.

To help me verify and update your Cashback to the New User rate, please share a screenshot showing the Order ID, Order Date, and Order Amount.

Once I receive the details, I’ll review and process the update accordingly. The revised Cashback should reflect in your CashKaro account within 48 hours after the update. 


Thank you for shopping via CashKaro.


 

CRM comments ignored by Ops 

Thank you for contacting CashKaro.

I had previously updated the Cashback/Rewards for <>. However, due to a technical issue, it was incorrectly Confirmed. Sorry for the inconvenience caused.


I’ve now corrected the Cashback/Rewards, and the updated amount should reflect in your CashKaro account within 48 hours.


Thank you for your patience and co-operation