TABLE OF CONTENTS



 

Incorrect Confirmation - Users claim is correct

Thank you for contacting CashKaro.

Upon reviewing your query, we could see that the Cashback/Rewards for your transaction on PartnerSite dated OrderDate were credited lower than what was promised on our platform. We sincerely apologize for this and understand how disappointing this can be.

The discrepancy occurred due to incorrect reporting from PartnerSite. While we are escalating this matter with them for resolution, we have taken immediate action and updated your Cashback/Rewards from our end. This will reflect in your CashKaro account within 48 hours.

As a token of appreciation for bringing this to our attention, we’ve also added a Bonus of ₹XX in your CashKaro account.

We truly value your trust in CashKaro.




 

Incorrect Confirmation - Users claim is Incorrect

Thank you for contacting CashKaro.

Upon reviewing your query we could see that the Cashback/Rewards for your transaction on PartnerSite dated OrderDate is correct and aligns with the offer that was active on the site then. We understand how these details can sometimes be confusing, so we recommend always referring to the “Important Terms & Conditions” mentioned on the offer page before making a purchase.

<<CRM AGENT TO INSERT CACHEKARO SS HERE>>

Should you have a screenshot of the offer that shows a different rate for the same date and product, please feel free to share it with us — we’ll be happy to re-check it for you.

We appreciate your continued trust in CashKaro.



 

User type mismatch - Received as per New user earlier (Missing) (Confirmed)

Thank you for contacting CashKaro.

Upon reviewing your query, we could see that for your PARTNERSITE transaction dated DATEOFTRANSACTION where you were expecting more cashback however, it was confirmed at XYZ.

Post checking our records, we found you previously received new user rates on <>. Hence, PARTNERSITE categorized you as an existing user thus, the confirmed cashback is absolutely correct.

We appreciate your understanding.



 

User type mismatch - First order on the Retailer (Confirmed)

Thank you for contacting CashKaro.

Upon reviewing your query, we could see that your PARTNERSITE transaction dated DATEOFTRANSACTION was categorized as an existing user. However, we trust your word and are updating your Cashback to the new user rate. This may take up to 48 hours to reflect.

Keep saving via CashKaro - "The only App that pays you to Shop."



 

CRM comments ignored by Ops 

We hope this mail finds you well.

We had previously updated your Cashback/Rewards for Order ID <> dated <>. However, due to a technical error, it was incorrectly confirmed. We sincerely apologize for the inconvenience.

Your Cashback is now being corrected and will reflect within 48 hours.

 We appreciate your patience and cooperation




 

User eligible for new user Cashback

Thank you for reaching out to CashKaro.

We can see that you made a transaction on <> dated <>. While it was tracked as an existing user, we trust your word and are updating your Cashback to the new user rate. It may take up to 48 hours to reflect.

Keep saving via CashKaro – "The only App that pays you to Shop."




 

User had received new user Cashback earlier

Thank you for reaching out to CashKaro.

Your Cashback for the order dated <> on <> was tracked at the existing user rate. We reviewed your account and found that you had previously availed a new user Cashback offer on <>. Based on this, the current rate is appropriate.

 Appreciate your patience and understanding.