TABLE OF CONTENTS

 

Incorrect Confirmation - Users claim is correct

Thank you for contacting CashKaro.

We have reviewed your query and found that the Cashback/Rewards for your [Partner Site] transaction dated [OrderDate] were confirmed at a lower rate than what was promised. We sincerely apologize and understand how disappointing this can be.

The discrepancy occurred due an to incorrect reporting from PartnerSite. While we are escalating the matter with them, we have taken an immediate action and updated your Cashback/Rewards from our side. The revised Cashback/Reward will reflect in your CashKaro account within 48 hours.

Thankyou for shopping via CashKaro.




 

Incorrect Confirmation - Users claim is Incorrect

Thank you for contacting CashKaro.

We have reviewed your query and found that the Cashback/Rewards for your [Partner Site] transaction dated [OrderDate] is correct and matches the offer that was active on our platform at that time. We understand this can sometimes be confusing, so we recommend always checking the "Cashback/Rewards Rates" as well as “Important Terms & Conditions” listed on the offer page before shopping.
Attaching the offer based on the date. Please find the screenshot below for reference

<<CRM AGENT TO INSERT CACHEKARO SS HERE>>

If you have a screenshot of the offer showing a different rate for the same date and product, please share it with us and we’ll be happy to re-check.

We appreciate your patience and understanding.



 

User type mismatch - Received as per New user earlier (Missing) (Confirmed)

Thank you for contacting CashKaro.

We have reviewed your query and found that for your PARTNERSITE transaction dated DATEOFTRANSACTION, you were expecting higher Cashback, but it was Confirmed at ₹XYZ .

Our records show that you previously received New User rates on [Previous Transaction Date]. Therefore, [Partner Site] categorized you as an Existing User, and the Confirmed Cashback is correct.

We appreciate your patience and understanding.



 

User type mismatch - First order on the Retailer- <100 (CONFIRM W/O SS)

Thank you for contacting CashKaro.

We have reviewed your query and found that your PARTNERSITE transaction dated DATEOFTRANSACTION was categorized as an existing user. However, we trust your word and have updated your Cashback to the New User rate. This may take up to 48 hours to reflect in your CashKaro account.

Thankyou for shopping via CashKaro.



 

User type mismatch - First order on the Retailer- >100 (Ask for SS)

Thank you for contacting CashKaro.

We have reviewed your query and found that your PARTNERSITE transaction dated DATEOFTRANSACTION was categorized as an existing user.

However, we request you to share the screenshot of the Order showing the Order ID/Date and Order Amount with us to verify & update your Cashback to the New User rate. This may take up to 48 hours to reflect in your CashKaro account.

Thank you for shopping via CashKaro.


 

CRM comments ignored by Ops 

Thank you for contacting CashKaro.

We had previously updated your Cashback/Rewards for Order ID <<dated>>. However, due to a technical error, it was incorrectly Confirmed. We sincerely apologize for the inconvenience.

The Cashback/Rewards are now being corrected and will reflect in your CashKaro account within 48 hours.

We appreciate your patience and cooperation


Confirming before expected timeline

Hi [Name],


Thank you for contacting CashKaro.


We’re pleased to inform you that your confirmation has been processed ahead of the expected timeline. The update will reflect in your account within the next 24 hours.


We truly appreciate your patience and cooperation.



Amazon- Rewards tracked correctly

Thank you for contacting CashKaro.


Upon reviewing your query, we found that the Rewards of ₹(XX) tracked for your Amazon transaction <<dated>> are correct. As per the offer on the date of purchase, (%) Cashback was applicable and has been tracked accordingly.


We would like to clarify that on our CashKaro site and app, the Rewards offered on Amazon on the date of purchase is up to 5%, and not a flat 5% on every order. The exact Rewards percentage depends on the specific product or category you purchase.


Please note that for Amazon transactions, Rewards are calculated on the order value excluding GST and other applicable charges. Therefore, the Rewards have been calculated on ₹<<Excluding GST amount>> instead of ₹<<Total Order Value>>.


To avoid any confusion in the future, we recommend reviewing the Important Terms & Conditions mentioned on our website or under each offer before making a purchase.