TABLE OF CONTENTS

  • Exclusive Bonus- User Expecting Higher Bonus
  • Exclusive Bonus- Confirmation Timeline
  • Exclusive Bonus- Bonus Cancelled Reason
  • Mystery Gift Box (Incorrect Tracked/Confirmed)
  • Mystery Gift Box (No transaction)
  • Mystery Gift Box (Transaction done but later got cancelled)
  • Referral Universe- Bonus not tracked(72 hrs not completed)
  • Referral Universe- Bonus Cancelled Parent Reachout (Child did not transact)
  • Referral Universe- Bonus Cancelled Child Reachout (Child did not transact)
  • Referral Universe- Bonus Cancelled(Child's transaction cancelled)
  • Referral Universe-Incorrect Tracking
  • Referral Universe- Confirmation Timeline
  • Referral Universe- MCT raised after 11 days
  • Meesho Unavailability
  • Referral Royal Club (Tracking Timeline)
  • Referral Royal Club (Confirmation Timeline)
  • Referral Royal Club (Bonus Cancelled)
  • Referral Royal Club (Incorrect Tracking)
  • Referral Universe (Referral Joined before registration)
  • CashKaro Tutorial (Incorrect Tracking)
  • CashKaro Tutorial (No Transaction Needed)
  • CashKaro Tutorial (Transaction Needed)
  • CashKaro Tutorial (Cashback Cancelled) 
  • Free Money Fiesta (Incorrect Tracking/Confirmed)
  • Free Money Fiesta (Tracking timeline)
  • Free Money Fiesta (Confirmation Timeline)
  • Free Money Fiesta (Confirmation Timeline - Not eligible for Bonus)
  • Free Money Fiesta (Bonus Cancelled)
  • Cash Streak (Tracking Timeline)
  • Cash Streak  (Validation Timeline)
  • Cash Streak (Streak Broken)
  • Cash Streak (Bonus Cancelled)
  • Cash Streak (Streak Break Bonus Cancelled)
  • 2X Cashback Club (Missing Bonus) 
  • 2X Cashback Club (Validation Timeline) 
  • 2X Cashback Club (Incorrect Tracked/Confirmed) 
  • 2X Cashback Club (Bonus Cancelled) 
  • 2X Cashback Club (What is the offer) 
  • Golden Ticket (What is the offer)
  • Golden Ticket (Incorrect Tracking/Confirmation)
  • Golden Ticket (Confirmation Timeline)
  • Golden Ticket (Tracking Timeline: User Won the Luck Draw)
  • Golden Ticket (Tracking Timeline: User did not win the Luck Draw)
  • Leaderboard: What is the offer?
  • Leaderboard: Voucher Timeline
  • Leaderboard: Improve Rank
  • Leaderboard: Rank not updated (Not Eligible Transaction)
  • Leaderboard: Rank not updated (Eligible Transaction)
  • Leaderboard: Max Prize


Exclusive Bonus- User Expecting Higher Bonus

Thank you for contacting CashKaro.


I understand you were expecting a higher Bonus amount for your order.


Please note that the Bonus under this offer is system-generated and can be up to ₹75. The ₹10 Bonus received by you is correct as per the offer terms.


Thank you for your patience and understanding.



Exclusive Bonus- Confirmation Timeline

Thank you for contacting CashKaro.


Please note that the Bonus is currently Pending as the linked transaction is yet to be Confirmed. Once the transaction is Confirmed, the Bonus will be Confirmed automatically as per the standard timeline.


I kindly request that you please allow the standard Confirmation timeline for this process to be completed.
 
Thank you for your patience and understanding.



Exclusive Bonus (Bonus Cancelled Reason) 

Thank you for contacting CashKaro.


Please note that the "XYZ" Bonus was added against your <Retailer Name> order under the Exclusive Offer. However, as the linked transaction was Cancelled, the Bonus has been reversed accordingly.


Thank you for your patience and understanding.



Mystery Gift Box (Incorrect Tracked/Confirmed)

Thank you for reaching out to CashKaro.


I understand your concern regarding the Mystery Gift Box Offer for March 2026. Please note that this Bonus is “up to ₹500” and is completely system-generated. Upon checking, I found that the Bonus credited to your CashKaro account has been tracked correctly.


As the system randomly assigns the Bonus amount, no manual changes can be made.


Please feel free to reach out for any further assistance.



Mystery Gift Box ( No transaction)

Thank you for contacting CashKaro.


I understand your concern regarding the Cancellation of the ₹XYZ Mystery Box Bonus for March 2026.


Upon checking, I found that no eligible transaction was completed after unlocking the Mystery Gift Box. Please note that Amazon Recharge and Swiggy transactions are not eligible for this offer. Hence, the Bonus has been Cancelled.


Thank you for your patience and understanding.



Mystery Gift Box ( Transaction done but later got cancelled)

Thank you for contacting CashKaro.


I understand your concern regarding the Cancellation of the ₹XYZ Mystery Box Bonus for March 2026.


Upon checking, I found that the transaction made after unlocking the Mystery Gift Box was later Cancelled. As no other eligible transaction was completed, the Bonus has been Cancelled.


Please feel free to reach out for any further assistance.


Referral Universe- Bonus not tracked(72 hrs not completed)


Thank you for reaching out to CashKaro.


Please note that the Referral Bonus is credited within 72 hours of the referral signup. Upon checking, I found that your referral signed up, and the timeline is still not completed.


Please feel free to reach out for any further assistance. 



Referral Universe- Bonus Cancelled Parent Reachout (Child did not transact)

Thank you for reaching out to CashKaro.


Please note that to be eligible for this Referral Bonus, your referred friend was required to complete a qualifying transaction within 7 days of creating their CashKaro account.


Upon checking, I found that no qualifying transaction was completed within the required timeline. Therefore, you are not eligible for this Referral Bonus, and the associated Bonus will be cancelled.


Thank you for your trust and patience in CashKaro.




Referral Universe- Bonus Cancelled Child Reachout (Child did not transact)

Thank you for reaching out to CashKaro.


Please note that to be eligible for this Referral Bonus, you were required to complete a qualifying transaction within 7 days of creating your CashKaro account.


Upon checking, I found that no qualifying transaction was completed within the required timeline. As a result, you are not eligible for this Bonus, and the associated Bonus has been cancelled/will be cancelled as per the offer terms.


Thank you for your trust and patience in CashKaro.



Referral Universe- Bonus Cancelled(Child's transaction cancelled)


Thank you for reaching out to CashKaro.

I understand your concern regarding the Cancellation of the Referral Bonus.


Upon checking, I found that although your referral completed the transaction within the required timeline, the linked Cashback was later Cancelled. Hence, the Referral Bonus was also Cancelled as per the offer terms.


Please feel free to reach out for any further assistance.

Referral Universe-Incorrect Tracking


Thank you for reaching out to CashKaro.


I would like to inform you that, as per the terms and conditions of the Referral Universe campaign, both the Referrer and the Referral are eligible to receive a flat ₹50, Therefore, the Bonus received by you is correct.


Please feel free to reach out for any further assistance.

Referral Universe- Confirmation Timeline


Thank you for reaching out to CashKaro.


The Referral Bonus is initially added in a Pending state within 72 hours of signup.

It will be Confirmed only after:


 • The referred user completes a valid transaction within 7 days, and
 • The Cashback for that transaction is successfully Tracked and Confirmed


As Confirmation depends on the retailer’s validation timeline, I request you to kindly wait until the Cashback is Confirmed. The bonus will then be Confirmed within the next 7-10 days. Please note Amazon Recharge, Swiggy, Zomato, and partners without Cashback offers are excluded.


Thank you for your understanding.

Referral Universe- MCT raised after 11 days


Thank you for reaching out to CashKaro.


I understand your concern regarding the Referral Bonus.


As per the campaign terms, Missing Cashback requests must be raised within 11 days of the referred user’s signup to remain eligible for the Bonus.


Since the request was raised after the allowed timeline, the Referral Bonus is not applicable in this case.


Please feel free to reach out for any further assistance.


Meesho Unavailability

Thank you for reaching out to CashKaro.


Currently, Meesho is not available as a partner store on CashKaro due to partnership requirements not being aligned at the moment.


Meanwhile, you can explore similar partner stores on CashKaro for attractive Cashback offers and savings.


Please feel free to reach out if you need help finding alternative stores.



Referral Royal Club (Tracking Timeline)

Thank you for contacting CashKaro.


Under the Referral Royal Club campaign, the Referral Bonus is added in Pending status within 72 hours once the referred user signs up successfully and meets the eligibility criteria.


Please feel free to reach out for any further assistance



Referral Royal Club (Confirmation Timeline)

Thank you for contacting CashKaro.


Under the Referral Royal Club campaign, the Referral Bonus is initially added in Pending status. Once the qualifying transaction made by your referred friend is Confirmed, the Bonus will be Confirmed automatically within 72 hours.


Please feel free to reach out for any further assistance



Referral Royal Club (Bonus Cancelled)

Thank you for contacting CashKaro.

 

After reviewing your query, we found that the transaction completed by your referred friend was Cancelled. As per the Referral Royal Club campaign terms, the referral Bonus is applicable only on successful and valid transactions.

 

Since the referred transaction was Cancelled, the referral Bonus became ineligible and has therefore been Cancelled from your account.

 

We appreciate your understanding in this regard.

 




Referral Royal Club (Incorrect Tracking)

Thank you for contacting CashKaro.


Upon checking, I found that the Referral Bonus has been tracked correctly as per the applicable slab under the Referral Royal Club campaign.


Please note that the bonus amount depends on the slab you were eligible for when the referred user completed a successful transaction.


• From 1 referral to SLAB 1 – ₹Xyz per successful referral
• From SLAB 1 to SLAB 2 – ₹Xyz per successful referral
• From SLAB 2 to SLAB 3 – ₹Xyz per successful referral


Please feel free to reach out for any further assistance.



Referral Universe (Referral Joined before registration)

Thank you for reaching out to CashKaro.


Upon checking, I found that you registered for the Referral Universe campaign on <Date>. However, your referral joined CashKaro on <Date>, which was before your campaign registration. As a result, the Bonus is not eligible.


As per the campaign Terms & Conditions, you must first register by clicking on "Build My Universe" and only then invite your referrals to qualify for the Bonus.


Please feel free to reach out if you have any further questions.


CashKaro Tutorial (Incorrect Tracking)  

Thank you for reaching out to CashKaro.


I’m glad to inform you that your CashKaro Tutorial Cashback has been correctly Tracked/Confirmed.


This Cashback is credited when a newly signed-up user watches the CashKaro tutorial video. The Cashback amount of ₹XYZ is automatically added upon successful completion of the video.


Please feel free to reach out for any further assistance.



CashKaro Tutorial (No Transaction Needed)

Thank you for reaching out to CashKaro.


The Confirmation timeline for the Tutorial Cashback of ₹XYZ is within 72 hours after the Bonus is added to your account. I request you to kindly wait for the timeline to be completed.


Please feel free to reach out for any further assistance.



CashKaro Tutorial (Transaction Needed)

Thank you for reaching out to CashKaro.


To get this Cashback Confirmed, you need to complete at least one valid transaction via CashKaro on any partner site (excluding Swiggy, Zomato, and Amazon Recharge) on or before <DATE>.


Once the eligible transaction is successfully tracked, the Cashback will be Confirmed within 72 hours.


Please feel free to reach out for any further assistance.



CashKaro Tutorial (Cashback Cancelled) 

Thank you for reaching out to CashKaro.


To confirm this Cashback, at least one valid transaction via CashKaro on any partner site (excluding Swiggy, Zomato, and Amazon Recharge) was required before <Date>.


Upon checking, I found that no eligible transaction was completed within the required timeline, due to which the Cashback has been Cancelled.


Please feel free to reach out for any further assistance.



Free Money Fiesta (Incorrect Tracking/Confirmed)


Thank you for reaching out to CashKaro.


Upon checking, I found that the Bonus amount was calculated based on the goal selected under the offer. Since you selected a Cashback goal of ₹XYZ, you were eligible for a Bonus of ₹XYZ, which has been correctly Tracked/Confirmed.


Please feel free to reach out for any further assistance.




Free Money Fiesta (Tracking timeline) 

Thank you for reaching out to CashKaro.


Upon checking, I found that you selected a goal of ₹XYZ, making you eligible for a Bonus of ₹XYZ. Once the selected goal is achieved, the Bonus will be added to your CashKaro account within 72 hours.


Please feel free to reach out for any further assistance.



Free Money Fiesta (Confirmation Timeline) 


Thank you for reaching out to CashKaro.


Please note that the Bonus Confirmation timeline is 7–10 days after the transactions linked to your Cashback goal are Confirmed.


To check the expected confirmation date, go to: Profile → My Earnings → My Order Details → View More.


Please feel free to reach out for any further assistance.

 



Free Money Fiesta (Confirmation Timeline - Not eligible for Bonus) 


Thank you for reaching out to CashKaro.


Upon checking, I found that you selected a goal of ₹XYZ. However, during <>, your Confirmed earnings were ₹XYZ, as earnings of ₹XYZ from <> were Cancelled.


Since the selected goal was not achieved, the Bonus is not eligible and will be Cancelled. 


Please note that only Confirmed earnings, excluding Referral Bonuses, Zomato, and Amazon Recharge rewards, are considered towards the Cashback goal.


Please feel free to reach out for any further assistance.



Free Money Fiesta (Bonus Cancelled) 


Thank you for reaching out to CashKaro.


Upon checking, I found that you selected a goal of ₹XYZ. However, during <>, your Confirmed earnings were ₹XYZ, as earnings of ₹XYZ from <> were Cancelled.


Since the selected goal was not achieved, the Bonus has been Cancelled.


Please note that only Confirmed earnings, excluding Referral Bonuses, Zomato, and Amazon Recharge Rewards, are considered towards the Cashback goal.


Please feel free to reach out for any further assistance.

 




Cash Streak (Tracking Timeline)


Thank you for reaching out to CashKaro.

 

I would like to inform you that the ₹10 Cash Streak Bonus will be added to your CashKaro account in Pending status within 72 hours of your eligible daily app visit.

 

To secure your bonus, please complete at least one eligible Cashback transaction before 31st July 2026.

 

Please feel free to reach out to me if you need any further assistance.

 




Cash Streak (Validation Timeline) 


Thank you for reaching out to CashKaro.

 

To secure your Pending Bonus, you need to complete at least one eligible transaction before 31st July 2026. Your Cash Streak Bonus will be Confirmed within 10 days after the linked qualifying transaction is Confirmed.

 

Please feel free to reach out to me if you need any further assistance.

  




Cash Streak (Streak Broken) 


Thank you for reaching out to CashKaro.

 

I would like to inform you that to complete the Cash Streak campaign, you need to visit the CashKaro app for 7 consecutive days. If you miss a day, your current streak will be broken.

 

However, you can start a new 7-day streak, provided you have enough days remaining to complete it before 25-07-2026.

 

Please feel free to reach out to me if you need any further assistance.

   




Cash Streak (Bonus Cancelled) 


Thank you for contacting CashKaro.

 

I would like to inform you that the transaction linked to your Cash Streak Bonus was cancelled.

 

As per the terms and conditions, the bonus is only valid when it is associated with a successful eligible transaction. Since the transaction was cancelled, the bonus has also been cancelled.

 

If you need any further assistance, please feel free to reach out.

 



Cash Streak (Streak Break Bonus Cancelled) 


Thank you for reaching out to CashKaro.


Please note that the Cash Streak campaign requires 7 consecutive daily visits to the CashKaro app. Missing even one day breaks the streak.


Since the required 7 consecutive daily visits were not completed, the Cash Streak bonus  has been Cancelled  


Please feel free to reach out if you have any further questions.

 



2X Cashback Club (Missing Bonus) 


Thank you for reaching out to CashKaro.


Please note that the Bonus is added automatically once your first eligible transaction of the month tracks. It may take up to 72 hours after the qualifying Cashback is tracked for the Bonus to appear.


If your transaction was placed during the first 7 days of the month, the Bonus may be added after the 7th.


We request you to allow the applicable timeline for the Bonus to reflect.


Thank you for your patience and understanding.

 




2X Cashback Club (Validation Timeline) 


Thank you for reaching out to CashKaro.


Please note that the Bonus is linked to the Cashback earned on your qualifying transaction. The Bonus will remain Pending until the Cashback for that transaction is confirmed.


Once the Cashback for the qualifying transaction is Confirmed, your Bonus will also be confirmed within the next 10 days.


Thank you for your patience and understanding.

 




2X Cashback Club (Incorrect Tracked/Confirmed) 


Thank you for reaching out to CashKaro.

 

Please note that, as per the 2X Cashback Club Terms & Conditions, the maximum Bonus Cashback offered under this offer is ₹100.

 

Please also note that on some retailers, items from a single order may track separately. For this offer, only the first tracked eligible item will be considered for the Bonus.

 

We have reviewed your Bonus, and as per the applicable Terms & Conditions, we can confirm that you have received the correct Bonus amount.

 

Thank you for your patience and understanding.

 




2X Cashback Club (Bonus Cancelled) 


Thank you for reaching out to CashKaro.

 

Please note that the Bonus is linked to the Cashback earned on your qualifying transaction. Since the Cashback for the qualifying transaction has been Cancelled, the associated Bonus has also been Cancelled as per the Terms & Conditions.

 

Thank you for your patience and understanding.




2X Cashback Club (What is the offer) 


Thank you for reaching out to CashKaro.


The 2X Cashback Club is an exclusive offer for selected users. Under this offer, your first eligible transaction each month earns a Bonus equal to your regular Cashback, up to ₹100 per month.


You can earn up to ₹400 in Bonus over 4 months, with no minimum transaction value. Your 2X Cashback run starts from the month after you confirm your promise.


To continue your streak, you simply need to complete at least one eligible transaction every month during the 4-month run.


Thank you for your patience and understanding.




Golden Ticket (What is the offer) 


Thank you for reaching out to CashKaro.


The Golden Ticket Payback Party is a promotional campaign for eligible new users, giving you a chance to win 100% Cashback on your first tracked transaction, up to ₹2,000. One winner is selected daily through a random draw.


Thank you for your understanding and continued trust in CashKaro.



Golden Ticket (Incorrect Tracking/Confirmation) 


Thank you for reaching out to CashKaro.


As per the offer terms, you first receive the regular Cashback, and the remaining amount is added as Bonus to make the total Cashback equal to 100% of the eligible order value.


Your order value was ₹<<Order Value>>, and you received ₹<<Tracked Cashback>> as regular Cashback. The remaining ₹<<Bonus>> was added as Bonus, making your total Cashback 100% of the eligible order value.


Thank you for your understanding and continued trust in CashKaro.



Golden Ticket (Confirmation Timeline) 


Thank you for reaching out to CashKaro.


Your Bonus of ₹<<Tracked Bonus>> is currently in Pending status. It will be Confirmed once the linked transaction is confirmed.


Thank you for your understanding and continued trust in CashKaro.



Golden Ticket (Tracking Timeline: User Won the Luck Draw) 


Thank you for reaching out to CashKaro.


Congratulations! You were selected as a winner in the Golden Ticket Payback Party daily draw. Your Bonus will be added within 72 hours of your eligible transaction being successfully tracked.


Thank you for your understanding and continued trust in CashKaro.



Golden Ticket (Tracking Timeline: User did not win the Luck Draw) 


Thank you for reaching out to CashKaro.


I checked the campaign details, and your ticket was not selected in the daily draw. Therefore, you are not eligible for the Bonus under this campaign.


Thank you for your understanding and continued trust in CashKaro.



Leaderboard: What is the offer?


Thank you for reaching out to CashKaro.

 

The CashKaro Diwali League is a leaderboard campaign running from 1 October to 31 October 2026, where you can earn points by completing eligible activities and win Amazon vouchers based on your weekly/ overall rank. You can also participate in the Lucky Draw for a chance to win exciting prizes.


To participate:

  • You must be a registered CashKaro user.
  • Register for the Diwali League through the campaign page.
  • Complete eligible activities after registration to earn points.


Please note that registration is mandatory, and only eligible activities completed after registration will count towards your points. Activities completed before registration will not be considered.

 

Thank you for being a valued CashKaro user.

 



Leaderboard: Voucher Timeline


Thank you for reaching out to CashKaro.

 

The weekly winners will be announced every Thursday for the previous week, while the overall winners will be announced by 14 November 2026.

 

The Amazon vouchers for the weekly and overall winners will be sent to their registered CashKaro email address by 13 January 2027.


Thank you for your understanding.



Leaderboard: Improve Rank

Thank you for reaching out to CashKaro.

 

You can earn Diwali League points through the following 6 activities:


  • Discover Brands: Earn 10 points for each unique brand, plus 30 bonus points for visiting 5 unique brands and 60 bonus points for visiting all 10 brands. Maximum: 190 points.
  • Shop through CashKaro: Earn 100 points per transaction on Amazon, AJIO and Myntra; up to 150 points on Flipkart depending on the category; 400 points for an eligible Credit Card application after approval and activation; and 200 points per transaction on other eligible brands.
  • Brand of the Day: Earn 300 bonus points for shopping from the featured brand.
  • Milestones: Earn up to 1,000 bonus points by completing eligible milestones.
  • Shopping Streak: Earn 200 points for 2 consecutive shopping days, an additional 300 points for 3 consecutive days, and an additional 500 points for 5 consecutive days.
  • Daily Spending: Earn 100 points for spending ₹5,000, 150 points for ₹7,500, or 200 points for ₹10,000 in a day.


Please note that only eligible activities completed after registration will count towards your points. Points will be considered based on the Cashback tracked date shown in the CashKaro app.

 

Thank you for your continued trust in CashKaro.

 



Leaderboard: Rank not updated (Not Eligible Transaction)


Thank you for reaching out to CashKaro.

 

I checked the details and found that your order was placed through <<Retailer Name>>, which is not eligible for Diwali League points.

 

As per the campaign T&Cs, transactions on Zomato, Swiggy, recharges, bill payments, Amazon Pay wallet loads, and brands that do not offer Cashback are not eligible for points. Therefore, no points were added for this transaction, and your rank was not updated based on this order.

 

You can earn points by shopping through eligible retailers and brands listed under the Diwali League.

 

Thank you for your understanding.

 



Leaderboard: Rank not updated (Eligible Transaction)

Thank you for reaching out to CashKaro.

 

The Diwali League leaderboard is updated daily at 11 AM. Your rank is calculated based on the eligible points reflected in your CashKaro account. If you recently completed an eligible activity, please allow some time for the points and rank to be updated.

 

Thank you for your understanding.

 




Leaderboard: Max Prize

Thank you for reaching out to CashKaro.

 

You can win prizes through Weekly Prizes, Overall Prizes, and the Lucky Draw:

  • Weekly Prizes: Win up to ₹200 per week. Ranking 1st in all 5 weeks can earn you up to ₹1,000 in Amazon vouchers.
  • Overall Prize: The overall Rank 1 winner can receive an Amazon voucher worth ₹10,000.
  • Lucky Draw: Get a chance to win a Yezdi Roadster, iPhone 17 (256 GB), or Sony PlayStation 5.


The maximum Amazon voucher value you can win through the Weekly and Overall Prizes is ₹11,000, excluding Lucky Draw prizes.


Please note that all prizes are subject to the campaign Terms & Conditions and your final eligible rank.

 

Thank you for your continued trust in CashKaro.